Shipping is free in Italy for orders over €59. Shipping fees will be calculated automatically at checkout and will be displayed before placing the order. Orders are processed only on business days (Monday to Friday between 8:00 a.m. and 5:00 p.m. EST).

Standard Shipping within Italy:

Cost: €8.00

Estimated delivery time: 2-5 business days

Express Shipping within Italy:

Cost: €15.00

Estimated delivery time: 1-3 business days

International Shipping (EU only):
Shipping fees will be calculated automatically at checkout and will be displayed before placing the order.

As soon as your order is processed at our warehouse, you will receive a confirmation email with shipping details. Once the order is picked up by the courier, you’ll receive a tracking notification via email and SMS. If you have a registered account on castelli1938.com, you can also view your order status in the Orders section. If you have questions or did not receive the confirmation email, please contact Customer Service via the contact form.

Orders placed by 5:00 p.m. (EST) are processed within 1-2 business days, while delivery times depend on the courier and the selected shipping method. Please note that order processing and deliveries are not carried out on Saturdays, Sundays, or public holidays.

If you have any questions or experience delays in the delivery of your order, please contact Customer Service through the contact form.

Due to unforeseen events, courier unavailability, or force majeure, there may be delivery delays or the possibility that fulfilling the order becomes impossible. In such cases, we reserve the right to split or cancel the order, and a prompt notification will be sent to the provided email address.

If this occurs, any payment already made will be refunded to you.

Payment can only be made using electronic payment methods such as credit card (Visa, MasterCard, American Express), Apple Pay, PayPal, GPay, etc., through the Stripe platform.

Please check within 8 days of receiving your products to ensure the delivery is correct, includes all purchased items, and that they are undamaged and free of defects.

If you received a product different from what you ordered, we will fully cover the return and refund of the item. To proceed, contact Customer Service via the form and select “Return Information” as the reason for your request. We will reach out to arrange the pickup at no additional cost.

The return will be processed within 14 days from when we receive the item. We will verify the product’s condition, and if approved, the refund will be issued through your original payment method. A refund confirmation will be sent to the email address provided with the order.

Once an order is placed, it is not possible to change the shipping address. If delivery fails, the order will be held by the courier, and our team will contact you via email to arrange a new delivery procedure.

We hope you are satisfied with your purchase, but if not, you may contact Customer Service via the contact form within 14 days of receiving your package, selecting “Return Information” as the reason for your request. If the return is authorized, you will have an additional 14 days to return the products. The return will be processed within 14 days from when we receive the items.

Please note: Customized products cannot be returned unless the product or customization has a defect.

Before returning any product, you must request authorization from Customer Service by filling out the contact form and selecting “Return Information” as the reason for your request. You will then receive instructions via email on how to proceed.

You may choose any shipping method you prefer; however, we recommend using a trackable service.

You must submit your return request within 14 days of receiving the package, as per our Return Policy, by using the contact form. Once your return is authorized, the product must be shipped back within 14 days of receiving the return authorization.

Customized products cannot be returned unless the customization or the product itself is defective.

Unfortunately, we cannot refund return shipping costs.

Yes, we need to verify the condition of the returned product before issuing a refund. If the return meets our standards, the refund will be processed within 14 days.

If you have any questions or experience delays with your refund, please contact Customer Service via the contact form.

Customized products cannot be returned unless the customization or the product itself is defective.

Fill out the form to schedule an appointment. We will contact you shortly to welcome you with a guided tour of our showroom.

At Castelli Milano 1938, we are committed to using only high-quality, internationally certified raw materials, ensuring that every sheet of paper, whether natural or recycled, used in our products is FSC® certified. This certification guarantees that the paper comes from responsibly and sustainably managed forests. A significant portion of our material range is made from recycled substances at the source, such as fabric made from PET recycled from bottles recovered from the ocean, and bio-organic paper or coagulants that include post-consumer residues from apples, citrus fruits, textile waste, or leather scraps. Even the most basic raw materials adhere to the most important international certifications.

Castelli notebooks and diaries can be customized on cover using hot stamping with colored and metallic foils or blind embossing for a debossed thermoeffect. Digital printing, including embossed printing, is also available. We can further personalize each product detail by combining materials, stitching, elastics and colored edges, to best represent your brand’s image.

You can incorporate logos, graphics, and informational content on any page of the interior, with no creative limits. Experience the three levels of our configurator (Priority, Advanced, and Pro) or contact us to tell us about your project by filling the form.

Castelli Milano 1938 notebooks are available in sizes ranging from 9×14 cm up to 19×25 cm, with numerous dimensions to choose from. They can come with lined, squared, dotted, or blank pages. Please contact us for any specific customization needs.

Castelli Milano 1938 planners are available from pocket size (8×15 cm) up to desk size (19×25 cm), with various dimensions to suit your needs. They come in daily, weekly with notes, and vertical weekly formats.